FREE CURB-SIDE PICKUP & DOMESTIC SHIPPING ON ORDERS OVER $250
COVID-19: SHIPPING UPDATE READ MORE.
SHIPPING POLICY
COVID-19 UPDATE
Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with the province recommended social distancing and PPE guidelines.
What does this mean for you?
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Processing times may be delayed. Generally processing times are within 3-5 business days* although currently those times may vary due to issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/ re-stocks, limited edition releases and promotions.
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We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
*Please note that business days do not include weekends or holidays, including but not limited to; New Year's Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving, Christmas Day and Boxing Day and any additional Statutory Holiday(s) not mentioned above.*
We appreciate your patience and understanding as we work through this together during these rather unprecedented times.
Thank you so much for your support!
SHIPPING
$26 Canada Wide/ Worldwide Shipping via FedEx or Canada Post. We will select the courier that can ship your order to you the quickest!
A Tracking Number will be provided to you via email once your order has been shipped, and this will also be found under your Order History online.
PLEASE NOTE: We are not responsible for any Return to Sender shipments due to incorrect shipping address details provided to us during your Checkout and/or failure to sign and/ or accept your package when it arrives. Should the order be returned to us, we will refund the value of the contents minus a 20% Restocking Fee - the shipping fee; however, will not be refundable. Should you require to have the order reshipped, an additional $26* shipping fee will apply - NO EXCEPTIONS.
STOREFRONT PICKUP
Orders can be picked up free of charge at our Maple/ Vaughan storefront location. Please place your order online and select the Pick Up option - select the date and time you wish to pick up and once your order has been placed, you will receive an email with pick up instructions (check your inbox and/ or spam folder if you do not see the email in your Primary Inbox).
Pick Up Location: 277 Kleinburg Summit Way, Vaughan, ON, L4H 4S7
Should you have any questions about your pickup, or if you need to reschedule, please contact us at:
Email: info@theritzandglam.com
Text/WhatsApp: (647) 988-9907
PLEASE NOTE: Your order will be ready at your selected date and time. Please ensure to arrive on time. We will not be able to guarantee that your order will be available for pick up if you arrive at a different date/time.
AMENDMENTS AND CANCELLATIONS
Orders can be amended or cancelled if it has not been processed yet. Once the order has been processed, no further changes can be made.
DAMAGED AND/OR MISSING ITEMS
Damaged or missing items must be reported to us within 10 business days (from the date of receipt) to qualify for a replacement. Replacements or compensation will not be provided after 10 business days.
RETURNS, REFUNDS AND EXCHANGES
Products: Due to the nature of our products and for hygiene purposes, we are unable to offer exchanges or returns. ALL PRODUCTS ARE FINAL SALE.
COURSES: Students are granted instant access to the course content upon purchasing. As a result, all courses are final sale.